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Question

Unable to view completed session in Password Safe with certificate validation failure

  • April 16, 2026
  • 1 reply
  • 11 views

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I have granted myself Recorded session reviewer and Active Session reviewer role but when I try to view completed sessions, I get this error:

Unable to open the session. The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. Please contact your Password Safe administrator.

Looking at the system event viewer, I am getting a certificate validation failure for host xxxxxxx
 

Message

Certficate validation failed for host kbpdpammgt001.corp.bank.nzpfs.co.nz:443 on url https://hostnameFQDN/eEye.RetinaCS.Server/api/PMM/remotesessions/replay

I have checked my certificate (Load balancer certificate) and confirmed that it does have the SAN pointing to this host.
 

1 reply

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Sounds like we are On-Prem.

You should go with this KB, a big chance this can resolve your issue.
https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sysparm_article=KB0017064

Kind regards
Jens