Test & Change Passwords logs are going to be located here: C:\Program Files\BeyondTrust\BeyondInsight Gateway Services\PasswordServices\logs

The logfile you’ll be looking for is “BeyondInsight.PasswordServicesxxx.txt”.

Depending on what you’re looking for, you may need to temporarily increase the log levels for Gateway Services.

There are also references to Password Changes (and Smart Rules processing) in the Omniworker logs located here: C:\Program Files (x86)\eEye Digital Security\Retina CS\Logs (or C:\Program Files (x86)\BeyondTrust\BeyondInsight\Logs depending on version)

For reference, this is a great KB to keep handy for the UVM log locations: https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sysparm_article=KB0018787

Hi @Raja Sekhar   There is also a kb article on how to troubleshoot scheduled passwords not changing that may be of some help.

Stuck in pending status showing hourglass - Scheduled passwords are not changing. -KB0020685