Hello Sayali

From looking at the KB, we are only editing our own software proxy handling options. This should not affect any other RDP Software or other users using RDP.

Can someone provide the registry workaround?  I see there is an update to fix this issue but need to registry until the update can be tested and made ready for production.

​@chmorrisQT This issue is fixed in Beyondinsight Password Safe 24.3 and the article has been updated.  If you are using on-premise there is also a hotfix version available. The registry workaround has been removed from the article as it is better to install the hotfix or upgrade. 

For PS cloud customer the hotfix has been installed as part of the maintenance rollup.  

​@GloriaB Thanks.  I saw the link, but that takes time to get through Change Management.  I just need the registry workaround temporarily until I can get the update through Change Management.

We made GFX registry changes as recommended in the KB, which resolved the issue but caused another problem. The login screen no longer appears (BeyondTrust logo and access status, such as "failed to connect to RDP," etc.). Instead, there is only a black screen for a few seconds before the RDP session starts.

Hello ​@xNourahx - I would take this issue and topic up with our Support Team who can review the changes and your error directly, and provide you assistance from there.