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Customer recently updated Windows 11 version from 23h2 to 24h2. After the update, single user is facing an RDP graphics issue. As per the KB article for cloud password safe  https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sysparm_article=KB0021625, we have to make gfx registry changes.

but for other users its working fine. As it's a global setting for all users, if we make the changes, does it 

disturb the RDP launch for the other user??

Hello Sayali

From looking at the KB, we are only editing our own software proxy handling options. This should not affect any other RDP Software or other users using RDP.


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