Customer recently updated Windows 11 version from 23h2 to 24h2. After the update, single user is facing an RDP graphics issue. As per the KB article for cloud password safe https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sysparm_article=KB0021625, we have to make gfx registry changes.
but for other users its working fine. As it's a global setting for all users, if we make the changes, does it
disturb the RDP launch for the other user??
Hello Sayali
From looking at the KB, we are only editing our own software proxy handling options. This should not affect any other RDP Software or other users using RDP.
Can someone provide the registry workaround? I see there is an update to fix this issue but need to registry until the update can be tested and made ready for production.
For PS cloud customer the hotfix has been installed as part of the maintenance rollup.
We made GFX registry changes as recommended in the KB, which resolved the issue but caused another problem. The login screen no longer appears (BeyondTrust logo and access status, such as "failed to connect to RDP," etc.). Instead, there is only a black screen for a few seconds before the RDP session starts.
Hello
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
