BeyondTrust Quarterly Update - 2024-Q3 - Remote Support
Hello All,
Leaning into the cliché, it’s hard to believe the year is half over already. As I'm sure is true for many of you, this has been a year of hard work and big changes at BeyondTrust. At the beginning of the year, I stepped into the role of Chief Customer Officer and welcomed both Mike Machado and Brett Thiess to the team as CISO and CMO, respectively. We also welcomed Ron Nissim and his team into the BeyondTrust family with the acquisition of Entitle, expanding BeyondTrust’s stance as an Identity Security leader!
As the CCO, my passion and focus are on ensuring that our customers not only adopt but get real value from our products – securing their Identity landscape, minimizing the risk of threat actors, and limiting the blast radius of any incidents. Your thoughts and experiences are a key piece of guidance for us; from your NPS responses and feedback on your interactions with teams like support and services, to your engagement on changes we’ve made to products, we value the feedback and the time you take to help us understand how we can provide a world-class customer experience.
With this in mind, I’m excited to announce that BeyondTrust will be launching a dedicated user community in just a few months. This will enable our teams and partners to interact with our customers, and for our customers to interact with each other, all in once place. It will be a curated experience providing a federated search across all BeyondTrust’s documentation, as well peer-to-peer forums for collaboration and innovation focused on BeyondTrust’s products. More information will be available in the coming weeks.
Until then, here's to a wonderful summer spending time with friends and family!
All the Best, Sean Cashin
Who To Contact
Need to reach someone from the team or have questions?
Support cases must be created directly within the Customer Portal. Support case creation will no longer be possible via mysupport@beyondtrust.com. We will also be retiring our inbound BeyondTrust chat support option.
On April 16 BeyondTrust acquired Entitle, strengthening its privileged identity security offering with just-in-time access and governance for cloud-based systems. BeyondTrust customers can benefit from a joint solution for managing both their needs in privileged access (PAM) and cloud infrastructure entitlements (CIEM) across on-prem, hybrid, and cloud environments.
Would you be willing to share your experience with BeyondTrust to assist other businesses in making informed decisions and help us understand what we’re doing well and where we can improve?
As a token of appreciation, both Gartner and G2 offers $25 for each published review. You can share your thoughts by following the links below.
