BeyondTrust Remote Support installation issue macOS Tahoe

Hi all! Hope you are doing well.

I’ve encountered an issue regarding installation of BT RS. Currently I have about 60 users that have the Jump Client installed on their device. I wanted to update the clients, and it seems like the .dmg file now says sra-scc-<uid>.dmg, and not bomgar-scc-<uid>.dmg (I believe this is not the issue though).

Right now, when I prepared the package to be deployed from Jamf Pro (our MDM), the package installs, it shows the BT RS icon on the top-menu bar for a split second (it’s crossed), and then disappears. I can’t see the newly installed jump client in my representative console, so basically it’s like it installed for a moment, then uninstalled or is not present on the machine. I’ve followed the ‘mass deploy on macOS’ instruction, so have all the PPPC settings as well. I have also included the xattr command into the deployment script, but it looks like it does not matter whether it is included or not, the same situation keeps happening on both setups.
I want to have the package ready to go for both macOS Sequoia and Tahoe, but currently testing on Tahoe. I’m looking for a way to both update the existing 60 users, but also install new jump clients. This is also not an issue of missing licenses.

Anyone else experienced a similar thing happening to their deployment?

Best, Adam