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Question

Changing the customer_client_start_mode value via btapi.exe?

  • March 6, 2025
  • 2 replies
  • 131 views

Hello again,

we are making progress with the API. But now I have another question.

If I try to change the value customer_client_start_mode via API (btapi.exe) I get an internal server error. 

My json file looks like this: 

If I remove the parameter for customer client start mode from the json file the API works. So it is not really a server error... I can change values like jump_group_id and name. But not the start mode of the customer client.

I guess this is the setting I can change in the console here (but only for a few clients at a time...):

Is there a way to change the value via API?

2 replies

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  • BeyondTrust Employee
  • 169 replies
  • March 6, 2025

Hello ​@Tina_K - the only suggestion I have at the moment is to try without the quote marks, so just 

"customer_client_start_mode": hidden

If this doesn’t work, i would highly recommend opening a case with our Support Team as it may be something unexpected is happening here.


  • Author
  • Trailblazer
  • 18 replies
  • March 7, 2025

Hello ​@PhillC ,

I tried. Unfortunately it doesn’t work. Without the quote marks it says:

So it doesn’t recognize the input value. I tried different ways to write it but no success…

I guess I will open a support case then.