Hi All,
Ever since we started using Remote Support for our customers we have been receiving complaints of devices that are regularly connected to the network and are actively being used go into Active/Lost status and will never show back online in the Console.
All fingers are pointed towards us and Remote Support being faulty.
Does anyone have any idea what causes this to happen to endpoints? (so far what we have advised Service Desk to do start a Session Key session which does bring the endpoints back to Online in the console)
