We recently implemented Remote Support and have been impressed with its ease of use. We're deploying Jump Clients to all of our end-user machines to continue providing unattended support, as we did with our previous remote tool.
However, one key piece of information we've relied on in the past is the machine's serial number, which is currently not captured by Remote Support. It would be incredibly helpful if the serial number could be added to the list of information collected by the Jump Client. This would assist in verifying potential duplicate machine names at a given site.
Additionally, while I can search through the captured information in the Jump Items section of the Rep Console, I haven't found a way to customize the columns displayed in the list. Would it be possible to allow customization of the displayed columns to include fields like the user, IP address, and serial number when the list is refreshed? This feature would significantly streamline our workflow.
) and also planning to bring this up in our support renewal discussion. Looks like they already capture this information and available via API… Its just needs to show up in the Console.
