Error connecting to the Remote Support Client after reinstalling the OS and the client.

Forum|Forum|3 months ago
May 20, 2026
2 replies
111 views

Hello!

We have a recurring issue. There are end-user endpoint devices with the RS client installed. After reinstalling the OS and reinstalling the client, the client no longer connects. Could this be related to an issue with the installed client? We have already performed network tests and everything appears to be working correctly at that level. There are no visible errors; the client simply does not connect.

Thanks in advance

T

tdearman

BeyondTrust Employee

So basically the host PC is reimaged and the new client fails to connect after you reinstall?

To be sure, a client log would be needed but I suspect this is likely certificate related. CAn you verify the root certificate is installed in the hosts cert store?

Todd

K

kmazziniAuthor

Apprentice

So basically the host PC is reimaged and the new client fails to connect after you reinstall?

To be sure, a client log would be needed but I suspect this is likely certificate related. CAn you verify the root certificate is installed in the hosts cert store?

Todd

Thanks Todd, after reviewing the client logs it was a license limit issue related

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