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Question

Errors when setting up and accessing public portal

  • November 18, 2024
  • 3 replies
  • 124 views
T

I have set up another public portal and template for one of our companies to remote support, but when attempting to access the portal, we are getting DNS_PROBE_FINISHED_NXDOMAIN. Is this something I need to resolve on my side or does BeyondTrust need to set this up for us to have functioning? What are my next steps?

We have also tried to add the certificate for the domain in the Appliance section, but it does not appear to “stick” after adding. Is this why we are having issues? How can I get this portal working?

I have been trying to get a response from BeyondTrust support for 2 weeks now, and with no response, hoping someone on here can assist. 

Thanks! 

 

    3 replies

    M
    BeyondTrust Employee
    • MarkG
    • BeyondTrust Employee
    • 4 replies
    • November 18, 2024

    DNS_PROBE_FINISHED_NXDOMAIN would suggest that there’s no DNS record for your public portal (or perhaps the DNS record is invalid). You’ll need to create the appropriate DNS record with your domain registrar or DNS provider.

    D
    • Dirk Kroening
    • Apprentice
    • 3 replies
    • September 25, 2025

    As we also want to add a second public portal, can we have more information on the real “how”?

    Assuming I do have my primary public portal named: xxxx-support.beyondtrustcloud.com that is available via the internet and known in public DNS. Then I add a second one named: xxxx-technical_service.beyondtrustcloud.com.

    How does the DNS entry need to look like as I can’t add a DNS entry for anything in beyondtrustcloud.com. Do I need to do this with a forwarder in our company DNS? 

    Thanks for support upfront!

    M
    BeyondTrust Employee
    • MarkG
    • BeyondTrust Employee
    • 4 replies
    • September 25, 2025

    Additional portal addresses should be registered within your own company’s DNS namespace. BeyondTrust does not provide additional beyondtrustcloud.com portal addresses.


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