Errors when setting up and accessing public portal

Question

I have set up another public portal and template for one of our companies to remote support, but when attempting to access the portal, we are getting DNS_PROBE_FINISHED_NXDOMAIN. Is this something I need to resolve on my side or does BeyondTrust need to set this up for us to have functioning? What are my next steps?

We have also tried to add the certificate for the domain in the Appliance section, but it does not appear to “stick” after adding. Is this why we are having issues? How can I get this portal working?

I have been trying to get a response from BeyondTrust support for 2 weeks now, and with no response, hoping someone on here can assist.

Thanks!

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DNS_PROBE_FINISHED_NXDOMAIN would suggest that there’s no DNS record for your public portal (or perhaps the DNS record is invalid). You’ll need to create the appropriate DNS record with your domain registrar or DNS provider.

Reply

MarkG · Answer

DNS_PROBE_FINISHED_NXDOMAIN would suggest that there’s noDNS record for your public portal (or perhaps the DNS record is invalid). You’ll need to create the appropriate DNS record with your domain registrar or DNS provider.

Reply

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