Skip to main content
Newcomer
September 28, 2026
Question

Issue Logging Into Remote Support Console after macOS 27 Golden Gate Update

  • September 28, 2026
  • 0 replies
  • 7 views

Hello, I was wondering if anyone else is having any issues with logging into the Remote Support representative console after updating to macOS 27 Golden Gate?

We are a small team, but so far we have four people who have updated, and currently two of them are not able to sign in. There is a spinning wheel for about 10-15 seconds after clicking login, and then it just stays on the authentication page as if nothing happened. 

Reinstalling the program doesn’t help, and we also tried using the following command:

sudo tccutil reset All com.bomgar.bomgar-scc

This would allow one successful login, however the issue would happen again the net time we tried to login.