Hello, everyone!
[UPDATED to include addition version information]
Today marks our very first Monthly Patch Day at BeyondTrust, and I'm thrilled to see our new monthly cadence officially in motion. As you'll remember from our earlier announcement, the third Tuesday of every month is now the predictable home for patching & maintenance across the portfolio - and today, April 21st, kicks things off. This inaugural release covers Remote Support and Privileged Remote Access.
For our self-hosted customers, this one is flagged as a disruptive patch. If you're opted in to automatically apply disruptive patches at a set time, your appliance will take care of the update on its own - nothing for you to do. If you aren't opted in, you'll need to apply it manually at a time that works for your team. If you're unsure about your current automatic update settings or want to adjust them, this KB article walks you through everything you need to know. As always, BeyondTrust strongly recommends opting into automatic patch application.
Note: This patch only applies to version 24.x - 25.x. Version 26.1.1 includes the content of this patch, and old version will not have this patch available. BeyondTrust recommends customers with older versions update to at least 24.1 to stay within the supported range (2 years of general availability or newer).
For our cloud customers, we'll handle the patch for you. You can expect a brief window of unavailability at 04:00 local appliance time - typically just a few seconds, and up to about 4–5 minutes in rare cases. No endpoint updates are required, and any interrupted sessions should reconnect automatically once your appliance is back online. If you encounter any issues post-update, please engage with support. If you have questions or feedback on this first Patch Tuesday, reach out to customer.success@beyondtrust.com - we're listening.
All the best,
Sean Cashin
Chief Customer Officer
