25.2.2 trying to assign a direct queue for the jump client button does not seem to like this “JC_SUPPORT_BUTTON_DIRECT_QUEUE=team:blah_tc”. This is the syntax provided in the docs. Has anyone else see this? Other similar options are working “JC_JUMP_GROUP=jumpgroup:blah_jg”.
Answer
JC_SUPPORT_BUTTON_DIRECT_QUEUE=team:blah_tc
Best answer by PhillC
Yes, appropriate overrides were selected. I’ve attached a screenshot taken when the installer was built.
Hello!
OK, understood - best thing to do then is to collect logging from one the Jump Clients as you try to install it - our logging output should show what error is being presented or options it is trying. The KB on how to enable logging and what this process involves is here: https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sysparm_article=KB0020193
I would then open a Support Case to get them reviewed for the issue.
Hello
Otherwise, you would get this issue, where the Jump Client installer is effectively ignoring this addtional input.
Yes, appropriate overrides were selected. I’ve attached a screenshot taken when the installer was built.
Yes, appropriate overrides were selected. I’ve attached a screenshot taken when the installer was built.
Hello!
OK, understood - best thing to do then is to collect logging from one the Jump Clients as you try to install it - our logging output should show what error is being presented or options it is trying. The KB on how to enable logging and what this process involves is here: https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sysparm_article=KB0020193
I would then open a Support Case to get them reviewed for the issue.
While we will for sure be submitting a ticket for bug, for reference after pulling logs we found this when attempting to leverage the Support Button Direct Queue:
From JC Log (blog.ini on system drive):
PINNED_CLIENT:WARNING>Failed to authenticate using key [blah] with reason The #CALLBACK_BUTTON profile may not be specified at deploy time for this deployment.
[void]$jc_MSI_Install_Params.Add('JC_PUBLIC_SITE_ADDRESS="blah"')
[void]$jc_MSI_Install_Params.Add('JC_SUPPORT_BUTTON_PROFILE=blah')
[void]$jc_MSI_Install_Params.Add('JC_SUPPORT_BUTTON_DIRECT_QUEUE=team:blah') #broken
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