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Rising Star
September 19, 2024
Solved

Jump Client immediately uninstalls after installing. Version 24.1.1

  • September 19, 2024
  • 12 replies
  • 1617 views

Its very random and never installs even with repeated attempts. Has anyone run into this issue and have a workaround?

    Best answer by PhillC

    This can happen under a few different situations. Effectively, this tells us that the JC installed on the OS, but was rejected from the appliance end when it connected, which trigged an uninstall of the JC.

    Overall - the only way to know for sure what the issue is here, is to collet the Jump Client installer logs through placing the blog.ini file on the affected desktops while you attempt an JC install. You may wish to log a case with our Support Team if you need a copy of the blog.ini logging enabling file.

    12 replies

    Apprentice
    October 10, 2024

    It was an ID10T error.

    The blog.ini logs clued me in that we forgot to allow overriding the jump group during install.
    Not sure why it was working with the EXE then…but the MSI works now.

    Thanks!

    BeyondTrust Employee
    October 10, 2024

    Good to hear this is now resolved! Thanks for using the Commuity Forums!