Jump Clients not reconnecting

Hello ​@leonoehlinger - I would strongly recommend opening a Support Case with our Support Team on this matter. You would need to gather logs from an affected endpoint, and thye would need to review them for issues/errors.

In our environment the jump client service is set to delayed start by default. To get around this I change that startup to “Auto”. NOTE: BeyondTrust does not recommend this as a best practice. 

Not having a delayed start allows us to better support our road warriors that 1) Don’t have much downtime to troubleshoot and 2) Connect and disconnect from the network many times a day. This data is also handy for creating scripts (using the api) to alert you when a machine comes online so you can connect right away. 

During our installation routine we also change the startup to auto since our servicedesk and other colleagues just don’t have the time to sometimes wait more than 10 minutes just for a client to get back online after a reboot.

I opened a case, thanks :)

OP Did you ever get closure on this issue? I am having issues with many endpoints not coming online when i can easily see they are online in front of me.  Service is set to auto but it appears most systems arent starting the service automatically from sleep etc.  Manually starting the service resolves this but hoping for a more long term solution.

Depending on what version you are running, they did address some service issues in 24.3.2 and 24.3.3 (changelogs linked).

We are running 24.2.3 and have a scheduled task triggering on event “Microsoft-Windows-NetworkProfile/Operational”, ID 10000. Action is -

powershell.exe -command "Start-Sleep -Seconds 20; if(($Service = Get-Service 'bomgar-ps-*' -ErrorAction SilentlyContinue) -and $Service.Status -eq 'Stopped'){ $Service | Start-Service }"

This runs on network changes and starts the service if it is stopped. This works in our environment. I haven’t updated our version because I’ve seen too many people running into issues on newer versions, and we are feeling stable on 24.2.3. 

Thank you i was considering doing something very similar! 

Hi and no, we didn’t get a solution form BeyondTrust yet.

I opened a ticket which went nowhere.
I opened another one a month ago and BT wants logfiles of the clients going offline from me which i couldn’t provide yet since I don’t have the blog.ini on all 40000 clients and I can’t predict which client stays offline next.

We thought about doing something similar to what mjhall is doing, but this only helped in some cases.
More often the restart of the service isn’t enough and we really need a user to click reconnect now.

ugh… sorry to hear that i have yet to have any decent support from BT to date and have just given up on that fact that they care at all.  Personally looking at alternative solutions like ControlUP due to so many issues.