New jump clients not appearing in representative console

3 replies
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We are having an issue where newly installed jump clients are not appearing in the representative console. I filed a support request two days ago but have had no response. I enabled debug logging on the client but there isn’t anything there that seems wrong.

Anything else I can check on our end?

Jump Client

O

orionnwraAnswer

Veteran

Well, posting this got me to thinking I should try creating a new installer and that did resolve the issue.

O

orionnwraAuthorAnswer

Veteran

Well, posting this got me to thinking I should try creating a new installer and that did resolve the issue.

M

mjhall

Veteran

Turning on debugging logs helped me resolve a similar issue. It stated that the user who created the jump client installer no longer had access to make them, so the jump client would connect then auto-uninstall itself once it found that out.

Kenny Lyman

BeyondTrust Employee

Sounds like your Jump Client installer may have expired!

- Kenny

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