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Veteran
October 7, 2025

Remote Support 25.2.1 Jumpclient system install breaks GDM configuration on RedHat systems

  • October 7, 2025
  • 15 replies
  • 447 views

Installing the Linux Remote Support jumpclient in system mode breaks our GDM authentication configuration by installing the file /etc/dconf/profile/gdm with the contents:

user-db:user

system-db:gdm

file-db:/usr/share/gdm/greeter-dconf-defaults

RedHat systems configure gdm by default via the dconf site database. RedHat expects a confguration like:

user-db:user

system-db:local

system-db:site

system-db:distro

By removing the local, site, and distro DBs you are completely breaking the standard RedHat configuration. This is completely irresponsible on your part to be modifying such a critical system configuration. This took most of my day to resolve and locked a couple of users out of their machines for a few hours.

I had actually just decided to enable your automatic updating of Remote Support - but that is out the window now if you are going to be releasing stuff like this.

15 replies

orionnwraAuthor
Veteran
February 23, 2026

@PhillC thanks, but I see: This member can only receive messages from members they are following.

BeyondTrust Employee
February 24, 2026

@orionnwra - please try again now.

GloriaB
BeyondTrust Employee
BeyondTrust Employee
August 26, 2026

This has been fixed in 26.2.1.

orionnwraAuthor
Veteran
August 26, 2026

Indeed it has - at long last.  It would have been nice if I had been notified about it when 26.2.1 came out in my support ticket.  Instead I had to post another status update at which point I was notified about it.

Now to figure out issues with proxy detection and why the font in the headless jumpclient shell is so bad.  If it’s not one thing, it’s another...

GloriaB
BeyondTrust Employee
BeyondTrust Employee
September 1, 2026