Remote Support - Knowledge Article Publications (Dec 15 - Dec 22)

The following articles were published last week.

New Knowledge Base Articles:
KB0021938 - API script containing start_session.ns call fails
KB0022125 - Is Remote Support and Privileged Remote Access Affected by CVE-2025-27636 ?
KB0022377 - Windows Clients going offline after upgrade from RS and PRA 22.1 or earlier
KB0022574 - PRA and RS SaaS Google Cloud console next button not working on web jump
KB0022583 - Unable to access the website for the cloud appliance
KB0022748 - Local users are unable to log in to the Representative Console. Error "418 Failed to decrypt"
KB0022808 - Jump Client Direct Download link does not work. Incorrectly prompts for Pathfinder authentication
KB0023006 - Unable to install Jump Client on 64-bit Raspberry PI OS. Error "Setup failed: the binary will not execute"
KB0023059 - LDAP security provider sync failed after upgrading to 25.2.1 or above "failed to test provider"
KB0023092 - Unable to deploy Jump Clients through Zone Proxies error "HTTP: Failed response code: 403"
KB0023155 - What is the Vault rotation behavior if the device has not been checked in the number of days before the Jump Client is considered lost?
KB0023175 - Is it possible to display multiple screens on a Remote VNC jump?
KB0023193 - There was an error gathering support button information
KB0023195 - Privileged Remote Access and Remote Support 25.3 operating system certification matrix

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