Remote Support - Knowledge Article Publications (May 19 - May 26) | Community

The following articles were published last week.

New Knowledge Base Articles:
KB0021363 - Network Tunnel jumps cause Jumpoint host inaccessibility
KB0022386 - How to remove the link to chat transcripts on the page that appears after a session ends (Post-Session Landing link)
KB0022393 - Is Local Jump supported for Linux Server OS?
KB0022407 - What is supported and not supported for Windows vs Linux Jumpoints?
KB0022409 - Is there a way to remove the pop-ups that appear when a support session ends?
KB0022422 - Is there a way to request a password reset for the /appliance admin account in RS and PRA?
KB0022423 - How often does BeyondTrust update RS and PRA Cloud Appliances?
KB0022427 - Unable to update. Error: An error occurred installing this update
KB0022430 - Can SAML users be migrated to another provider in Remote Support or Privileged Remote Access?
KB0022436 - Support session shows: Waiting for reconnect. The customer has disconnected. The session will resume if the customer reconnects soon.
KB0022438 - Web Jump fails and times out. Error - The connection attempt timed out
KB0022440 - Can port forwarding be used on the SRA appliance for Remote Support or Privilege Remote Access ?
KB0022442 - Is the chat transcript available to anyone with the Post-Session Landing link ?
KB0022455 - Is it possible to automatically add the user's name as a tag during Jump Client deployment?
KB0022457 - Do RS or PRA Cloud sites use a static IP address?
KB0022458 - Is it possible to see what patches are installed for RS and PRA?
KB0022461 - How long are recordings saved for in RS and PRA?

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