Weekly KB Publications

Remote Support - Knowledge Article Publications (May 4 - May 11)

Forum|Forum|11 hours ago
May 11, 2026
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GloriaB
BeyondTrust Employee

The following articles were published last week.

New Knowledge Base Articles:
KB0021273 - Remote Support Shell Jump greyed out: unable to create Shell Jump shortcut
KB0021911 - Remote Support error - Your BeyondTrust Remote Support license has expired
KB0022284 - Linux Jumpoint installation error - Failed at step EXEC spawning /home/beyondtrust/jumpoint/init-script: Permission denied
KB0022322 - Can RS or PRA failover be configured so a specific appliance automatically reclaims the primary role once it comes back online?
KB0022323 - Unable to remove users from a Jump Group
KB0022345 - Where is the download license usage report?
KB0022348 - Unable to override Jump Policy. Error - The Jump Policy's schedule does not permit a session to start at this time
KB0022355 - Why do remote sessions default to the EN-US keyboard layout?
KB0022366 - How many concurrent sessions does a Jump Client Support?
KB0022375 - Can session recordings be deleted?
KB0022421 - Is the IP address assigned to the RS or PRA Cloud instance static? Can it be provided?
KB0022484 - Is there a maximum screen resolution for an RDP Jump session?
KB0022495 - How to uninstall a Jump Client from a Linux system
KB0022510 - How to deactivate the web representative or access console
KB0022797 - Unable to delete Jump Items in the Representative Console or Access Console list
KB0023499 - Can on-premises appliance settings for PRA and RS be migrated to Pathfinder?
KB0023544 - Remote Support and Privileged Remote Access are not vulnerable to CVE-2026-32313 and CVE-2026-23876
KB0023550 - How to move from RADIUS to a supported security provider

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