Weekly KB Publications

Remote Support - Knowledge Article Publications (May 5 - May 12)

Forum|Forum|6 months ago
May 12, 2025
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GloriaB
BeyondTrust Employee
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The following articles were published last week.

New Knowledge Base Articles:
KB0022284 - Linux Jumpoint installation error - Failed at step EXEC spawning /home/beyondtrust/jumpoint/init-script: Permission denied
KB0022312 - How to set up a CNAME with Remote Support in Pathfinder
KB0022322 - Can RS or PRA failover be configured so a specific appliance automatically reclaims the primary role once it comes back online?
KB0022323 - Unable to remove users from a Jump Group
KB0022345 - Where is the download license usage report?
KB0022348 - Unable to override Jump Policy. Error - The Jump Policy's schedule does not permit a session to start at this time
KB0022353 - Why can some accounts view password history and others cannot?
KB0022355 - Why do remote sessions default to the EN-US keyboard layout?
KB0022363 - Does Remote Support allow remote connection sessions to a Windows 365 cloud PC?
KB0022364 - Can a mouse pointer be used with iOS devices to Windows computers during remote sessions?
KB0022365 - Can multiple representatives jump to a jump item at the same time (simultaneously)?
KB0022366 - How many concurrent sessions does a Jump Client Support?
KB0022374 - Do session recordings have audio?
KB0022375 - Can session recordings be deleted?

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