Remote Support on-prem to cloud

Hey guys-

We're planning to migrate our on-prem BeyondTrust Remote Support environment to the cloud and I'm curious to hear about others' experiences.

We're working with a 90-day migration window and plan to build everything from scratch rather than restore a backup, mainly to clean things up and standardize our configuration. We're also planning to keep our existing hostname to minimize disruption.

A few things I'm curious about:

• Did your existing Jump Clients continue working after cutover, or did you have to redeploy them?

• Were you able to keep using your existing rep consoles, or did those need to be reinstalled?

• Any general gotchas or things you wish you'd known before making the switch?

We're working through some of these questions with Support, but it'd be great to hear from anyone who's been through it. Any advice or lessons learned would be appreciated!