RS and PRA client service keeps stopping

Forum|Forum|1 year ago
February 20, 2025
11 replies
1105 views

Hello,

I’m hoping for some assistance with figuring out an issue that we have been experiencing in our deployment. Units will sometimes show they are offline in RS/PRA consoles, despite being online. I’ve worked with support in the early stages of our deployment for this issue, and I was able to make the required adjustments within our other systems to allow the programs to run properly, which fixed the majority of this issue.

However, now it seems that if the computer is on for too long (goes ___ number of days without being turned off or restarted), the services will stop and need to be either manually started, or the computer turned off/restarted to get the services to come back online. This provides challenges as getting users to restart or turn off their computers periodically would be challenging to manage, and there are some units that are rarely restarted or powered off due to their function.

Whenever this issue has arisen since we made the necessary changes to our anti-virus and networking systems, that’s the only common denominator I’ve been able to find, and a restart has worked every time to fix the issue (because the services start back up upon booting/signing in).

I’ve tried looking into creating a GPO to keep the service running/restart it if it fails, but it seems that it either can’t run based on the display name or using the service name with a wildcard (since the service name is unique to each computer), or I’m not setting it up correctly.

I think this summarizes everything? If anyone has any questions for me that might help evaluate/resolve the issue, please let me know. I’d appreciate any help/insight possible. I’d like to be done with this issue finally as it’s been going on for a while and I feel stuck as my troubleshooting didn’t resolve.

Thanks

Best answer by Vilius

@zrobichaud At the worst case scenario, you could create a GPO to start the BeyondTrust services every day till you find the issue. if its only stopping after a few days of running that will work just fine as a workaround

I tried to do a GPO for the services that keep stopping, but the service short name on each computer contains a random assortment of 20ish characters, and the GPO setting uses this as the identifier, so I haven’t figured out a way to use either the display name or use wildcards/only a portion of the short name for the GPO. If you happen to have any resources on this it would be helpful. Everything I’ve found regarding this topic so far hasn’t been applicable or been able to resolve the inquiry.

You should be able to achieve this with PowerShell pretty easily.

Get-Service sra-* |Start-Service

This will start every service beginning with “sra-”.

Show previous replies

Z

zrobichaudAuthor

Rising Star

@zrobichaud At the worst case scenario, you could create a GPO to start the BeyondTrust services every day till you find the issue. if its only stopping after a few days of running that will work just fine as a workaround

I tried to do a GPO for the services that keep stopping, but the service short name on each computer contains a random assortment of 20ish characters, and the GPO setting uses this as the identifier, so I haven’t figured out a way to use either the display name or use wildcards/only a portion of the short name for the GPO. If you happen to have any resources on this it would be helpful. Everything I’ve found regarding this topic so far hasn’t been applicable or been able to resolve the inquiry.

You should be able to achieve this with PowerShell pretty easily.