SAML User enabled in AD , but disabled in Remote support

Hello Sonam,

For AD / SAML, we have no active sync’s between the two systems. We can only know the users last state when they last tried to log in. For this, you may want the user to try logging in again, to see if the SAML User state changes, since the account is now unlocked within the AD/SAML system. You should find it allows for user log in.