Hello again,

sometimes a support session gets lost or “broken” if the remote computer is offline for too long. (For example because it is making a BIOS Update that takes very long… or the user does not return to reboot for a while) The supporter can only End the session in this case and has to make a new one if the customer returns. Screen sharing controls turn grey and only “close” is available.

Is there a way to set the timeout for “customer left session” higher so the session does not get lost?

I did not find anything in the admin console or the knowledge base...