I saw a post on Reddit this morning and it reminded me of what I noticed when we performed an upgrade yesterday.
When attending a Remote Support session with a customer and elevating the session, the only option is for the customer/end user to provide admin credentials - there is no option for the support engineer to provide their own credentials - is this expected behaviour?
Best answer by LayerZeroIssue
Courtesy of "nsrally" in the Reddit post you're talking about:
"In the web config Look in Management > Security for 'Request to Elevate with credentials', it's a global option. Without it you can only prompt the user."
Courtesy of "nsrally" in the Reddit post you're talking about:
"In the web config Look in Management > Security for 'Request to Elevate with credentials', it's a global option. Without it you can only prompt the user."
Courtesy of "nsrally" in the Reddit post you're talking about:
"In the web config Look in Management > Security for 'Request to Elevate with credentials', it's a global option. Without it you can only prompt the user."
Thanks!
Courtesy of "nsrally" in the Reddit post you're talking about:
"In the web config Look in Management > Security for 'Request to Elevate with credentials', it's a global option. Without it you can only prompt the user."
Is this a new option in newer versions? We’re running an older version (been trying to get the support person to upgrade it).
We are having a similar issue and I don’t see this option “Request to Elevate with credentials” under the Management>Security.
We do have this option but wasn’t sure if it was the same?
“When requesting to elevate from the Representative Console, allow credentials to be entered manually, injected from a password vault, or provided by a Virtual Smart Card.”
I saw a post on Reddit this morning and it reminded me of what I noticed when we performed an upgrade yesterday.
When attending a Remote Support session with a customer and elevating the session, the only option is for the customer/end user to provide admin credentials - there is no option for the support engineer to provide their own credentials - is this expected behaviour?
Assuming you have this set as suggested:
Also if you want to use Vault you’ll need to have Jump Point deployed and at least one entry in Vault either Personal or Shared.
Not sure what version you’re on but we found that 25.2.1 and 25.2.2 on the Legacy Button have this issue. The Support Web Portal after dynamic Full Client is installed should elevate properly. Alternatively the new Jump Client Button works fully in 25.2.2.
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