I saw a post on Reddit this morning and it reminded me of what I noticed when we performed an upgrade yesterday.
When attending a Remote Support session with a customer and elevating the session, the only option is for the customer/end user to provide admin credentials - there is no option for the support engineer to provide their own credentials - is this expected behaviour?
Courtesy of "nsrally" in the Reddit post you're talking about:
"In the web config Look in Management > Security for 'Request to Elevate with credentials', it's a global option. Without it you can only prompt the user."
Courtesy of "nsrally" in the Reddit post you're talking about:
"In the web config Look in Management > Security for 'Request to Elevate with credentials', it's a global option. Without it you can only prompt the user."
Thanks!
Courtesy of "nsrally" in the Reddit post you're talking about:
"In the web config Look in Management > Security for 'Request to Elevate with credentials', it's a global option. Without it you can only prompt the user."
Is this a new option in newer versions? We’re running an older version (been trying to get the support person to upgrade it).
We are having a similar issue and I don’t see this option “Request to Elevate with credentials” under the Management>Security.
We do have this option but wasn’t sure if it was the same?
“When requesting to elevate from the Representative Console, allow credentials to be entered manually, injected from a password vault, or provided by a Virtual Smart Card.”
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