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Question

User Unable to Connect to Representative

  • June 4, 2026
  • 1 reply
  • 85 views
R

When a representative sends a user without Local Admin Rights a Remote Support Customer Client to install during a Bomgar support session, it fails to install with the following Error. Failed to create Directory. 

Please advise

      1 reply

      P
      BeyondTrust Employee
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      • PhillC
      • BeyondTrust Employee
      • June 8, 2026

      Hello ​@rbaker  - since this seems to be more of an actual fault/issue with the software, I would recommend opening a Support Case through the Customer Portal, where our Support Team can advise you on this matter. 

      Please let us know how you get on!

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