User Unable to Connect to Representative

Forum|Forum|3 months ago
June 4, 2026
1 reply
119 views

When a representative sends a user without Local Admin Rights a Remote Support Customer Client to install during a Bomgar support session, it fails to install with the following Error. Failed to create Directory.

Please advise

P

PhillC

BeyondTrust Employee

Hello @rbaker - since this seems to be more of an actual fault/issue with the software, I would recommend opening a Support Case through the Customer Portal, where our Support Team can advise you on this matter.

Please let us know how you get on!

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