We have been using Remote Support for around two years. Usually the Rep Console auto-runs at startup, but I’ve noticed recently that stopped happening. I think I traced the issue down to a change in the autorun entry (and what looks like a change to the whole directory structure for the software) during updates to Remote Support this year. The old entry pointed to bomgar-rep.exe I believe, where it looks like the Bomgar references were all removed at some point in the timeline.

After installing 25.2.2 didn’t help, I uninstalled the Rep Console from my laptop completely, and reinstalled it, and it looks like the autorun entry has been replaced with the proper path. Starting the console after updating the server and letting it download the new console app did not take care of this; it needed a full uninstall/reinstall to generate the new autorun.

Anyway, I didn’t see this mentioned anywhere so I wanted to post the solution.