after upgrading to 24.3.2, we are facing issues jump approvals.
if Jump policy is set, it doesn’t appear in console. Shows ‘None’
if it’s applied and requester sends request, Approver doesn’t receive notification.
Anyone facing such behavior or I’m I missing something.
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Hello @Hamza - From 24.1x onwards, I think Jump Approvals are handled through the Access Console itself. Can you please confirm this is the isue you are facing here?
Hi @PhillC ,
first issue is that, on group policy when I assign jump-policy on a jump-group it doesn’t reflect in console and user can jump without approval.
it only shows when I configure it on Jump item.
approver is not receiving any email while he has received once before after upgrade to 24.3.2 but suddenly no more email . and bell icon is not appearing on the approver’s console that shows approval notification.
Hello @Hamza - I feel like this is going to be a deeper issue which will require some further investigations. I would strongly suggest opening a case with our Tech Support Team, through the Customer Portal.
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