Approver not receiving Notification

Hello ​@Hamza - From 24.1x onwards, I think Jump Approvals are handled through the Access Console itself. Can you please confirm this is the isue you are facing here?

Hi ​@PhillC ,

first issue is that, on group policy when I assign jump-policy on a jump-group it doesn’t reflect in console and user can jump without approval.

it only shows when I configure it on Jump item.

approver is not receiving any email while he has received once before after upgrade to 24.3.2 but suddenly no more email . and bell icon is not appearing on the approver’s console that shows approval notification.

Hello ​@Hamza - I feel like this is going to be a deeper issue which will require some further investigations. I would strongly suggest opening a case with our Tech Support Team, through the Customer Portal.