As a result of our investigation into the Remote Support SaaS Security Incident detailed in our Security Advisory (link below), we have proactively completed an update for our Secure Remote Access (Remote Support and Privilege Remote Access) Cloud customers, fortifying the security of their solution overall. More information can be found as it becomes available via the Security Advisory on our website found here.

Please note that we have updated the security investigation as of 16-Dec-24, 11:46PM Eastern Time. Please follow the link for additional details.