Hello ​@Hamza 

If you Web Jump Shortcut is not entering credentials in a Web page it could be due to the enement names in the html.

Under Login Form Detection, the recommended practice is to leave the three fields empty, and allow the system to auto-detect and use the information already stored for login. If auto-detection fails, the injection fails and a message states that the Username Field, Password Field, and/or Submit Button could not be found.

If entering the names of the input elements, enter the HTML id, HTML name, or CSS selector for each element on the login page.

This shows HTML ids with input fields and a submit button, as they might appear on the code view of a login page. The HTML ids here are user, pwd, and button

<form action="/action_page.php">
Username: <input type="text" id="user"><br>
Password: <input type="password" id="pwd"><br>
<input type="submit" value="Submit" id="button">
</form>

For full details have a look at the "Create a Web Jump shortcut" section here https://docs.beyondtrust.com/pra/docs/jump-shortcuts

Let me know if this helps.

Regards,

John

Hi ​@jchandler ,

the page doesn’t show any error. 

I’ve tried including name, password and submit button but it also provide same result. no error.

may be I’m not using them the right way.

below is the code view of the login page.

Hello ​@Hamza 

For that login form you would want to edit your Web Jump Shortcut and add the following.

Let me know if this helps.

Hi ​@jchandler ,

I tried this but no luck.