Is the URL(host name) of On-prem PRA pre-defined?

Forum|Forum|1 year ago
February 28, 2025
2 replies
252 views

Hello, we imported the PRA on-prem appliances to the DMZ, downloaded the console but the console uses a pre-defined hostname that came from the BeyondTrust license email. Would it be possible to change this hostname to match our naming conventions? Thanks,

Best answer by Paulo144

@AndyH Yes, but you have to open a case within the customer support so they can create a new package to alter the default name of the console, when opening this case, make sure to attach a print of the /Appliance → Status page, as that will help support create the package and send to your appliance via updates, make sure you appliance can download the updates from the internet as well as that will make the process quickly otherwise you can still download from btupdate.com using your appliance unique download code(you get that from the updates page on /appliance)

Paulo144Answer

Veteran

@AndyH Yes, but you have to open a case within the customer support so they can create a new package to alter the default name of the console, when opening this case, make sure to attach a print of the /Appliance → Status page, as that will help support create the package and send to your appliance via updates, make sure you appliance can download the updates from the internet as well as that will make the process quickly otherwise you can still download from btupdate.com using your appliance unique download code(you get that from the updates page on /appliance)

Pulitros

A

AndyHAuthor

Trailblazer

Thank you!. @Paulo144.

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