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I am experiencing an issue with the Bring Your Own Tool (BYOT) option when attempting to open a Remote RDP session using an external tool. For some endpoints, the session initiates but terminates within 1-2 seconds. This behavior is inconsistent, as it works fine for other endpoints.

 

Based on the link below, we have upgraded our appliance to 25.1.4 but this did not resolve.

https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sysparm_article=KB0022851

Any assistance would be appreciated.

What exact version is the operating system of the target machine when it works? How about when is doesn’t work? Are those computers in the same Windows domain? Is NLA turned on or off on them?

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