I login to Beyond Trust yesterday and see 2 machines offline.
I login today and there are 10
Not only is the machine offline, but the app has been removed.
Is there a reason this keeps occurring? Is there a time limit to have it installed?
I reference back to this article where support linked it to an update, but no update has occurred.
Hello Jsizzle45,
I think at this point, it may be worth logging a case with our Support Team so we canf formally investigate the underlaying cause for this. We may need logs from both Appliance and Endpoints.
I did log a case.
I think a good test case would be watching me update the appliance. They always uninstall when I update.
The last tech told me to download the update offline from the appliance so I could add the hash to my EDR. He stated that could cause an issue. I do not see a way to get the offline version.
I did log a case.
I think a good test case would be watching me update the appliance. They always uninstall when I update.
The last tech told me to download the update offline from the appliance so I could add the hash to my EDR. He stated that could cause an issue. I do not see a way to get the offline version.
Hello JSizzle45 - you would need to request the Supplimental Instalers from our Support Team before you update the appliance. You can then download a Jump Client installer package for the next vesion before installing the appliances next version.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
