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Newcomer
September 24, 2025
Question

Jump Clients Showing "Pending Removal" Despite Offline Deletion Timeout Set to Zero

  • September 24, 2025
  • 1 reply
  • 75 views

Hi team,

I’ve deployed a Jump Client installer with the "Maximum Offline Minutes Before Deletion" parameter set to zero, specifically to prevent the clients from being removed due to offline status. However, I’m seeing three systems currently marked as "Pending Removal" in the console.

These systems have been offline since deployment, and I haven’t manually marked them for deletion. Could this be related to appliance updates, license limits, or some backend policy?

Is there a way to cancel the pending removal status without reinstalling the Jump Client?

Thanks in advance for your support! 

1 reply

tclowater
BeyondTrust Employee
BeyondTrust Employee
September 26, 2025

I always recommend contacting support to have them validate the exact cause for your environment 😊