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Apprentice
July 31, 2025
Question

more than one Integration of ServiceNow ITSM with Remote Support

  • July 31, 2025
  • 1 reply
  • 64 views

Create more than one Integration with Service now ITSM tool, if a customer has different entities and has different ITSM tools like Servicenow and Fresh Desk. 

    1 reply

    BeyondTrust Employee
    August 4, 2025

    Hi, I believe this might be possible but would require two spearate outbound events to be configured, one per ITSM.  Would also require separate API accounts, one per.  Not to mention multiple firewall edits are needed.

     

    Hope this helps.

    Todd