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Question

PRA Console on Ubuntu Freezing When Retrieving Credentials

  • March 6, 2025
  • 2 replies
  • 200 views

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On Ubuntu 24.04, the PRA console freezes when attempting to load the credential injection screen. When this happens, the process becomes completely unresponsive, requiring a manual termination. I’ve tested multiple PRA versions, and the issue occurs in all of them. Is anyone else experiencing this behavior, or does anyone know how to fix it?

2 replies

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  • BeyondTrust Employee
  • 169 replies
  • March 6, 2025

Hello ​@vilasboas - can I ask if this is something you have reported to our Support Team yet? Sounds like this issue has been ongoing for sometime and if so, they would need to start investigating it for you.


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  • Author
  • Apprentice
  • 1 reply
  • March 6, 2025

Hello ​@PhillC , I've already reported this to the support team, but we haven't found a solution yet.