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vilasboas
Apprentice
March 6, 2025
Question

PRA Console on Ubuntu Freezing When Retrieving Credentials

  • March 6, 2025
  • 2 replies
  • 264 views

On Ubuntu 24.04, the PRA console freezes when attempting to load the credential injection screen. When this happens, the process becomes completely unresponsive, requiring a manual termination. I’ve tested multiple PRA versions, and the issue occurs in all of them. Is anyone else experiencing this behavior, or does anyone know how to fix it?

    2 replies

    BeyondTrust Employee
    PhillC
    BeyondTrust Employee
    March 6, 2025

    Hello ​@vilasboas - can I ask if this is something you have reported to our Support Team yet? Sounds like this issue has been ongoing for sometime and if so, they would need to start investigating it for you.

    vilasboasAuthor
    Apprentice
    March 6, 2025

    Hello ​@PhillC , I've already reported this to the support team, but we haven't found a solution yet.

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