[PRA] Not all sessions are recorded

Forum|Forum|3 months ago
June 15, 2026
4 replies
73 views

Hi team

My client is having this problem: some sessions are recording, and others aren't. They have several connections to the same device, and while some recordings are available, others only have the transcript. I'd like to know what's happening in this case and what the problem might be. As an additional note, the product is in version 25.3.2. All sessions are from the same user and are of type RDP

Best answer by tdearman

Is your above question related to your other question on the same topic?

Hi community

Our clients are currently starting to use SQL Tunnel and PostgreSQL Tunnel connections. When checking the recordings, they are not available; only the transcript is shown. I would like to know if PRA does not support these types of recordings.

T

tdearmanAnswer

BeyondTrust Employee

Is your above question related to your other question on the same topic?

Hi community

Our clients are currently starting to use SQL Tunnel and PostgreSQL Tunnel connections. When checking the recordings, they are not available; only the transcript is shown. I would like to know if PRA does not support these types of recordings.

J

Jens Hansen

Guru

Look at your policies, I am sure that recording is likely turned off for some users, while others are on.

J

JosmayAuthor

Rising Star

Is your above question related to your other question on the same topic?

Hi community

Our clients are currently starting to use SQL Tunnel and PostgreSQL Tunnel connections. When checking the recordings, they are not available; only the transcript is shown. I would like to know if PRA does not support these types of recordings.

This is related to my previous question, but I thought my client was referring to SQL Tunnel sessions (I already saw a KB article stating that these types of sessions aren't recorded).

It turns out it's about RDP sessions. What we did was leave the user with only one Group Policy to validate that everything is recorded from now on. We're waiting for the test results.

J

JosmayAuthor

Rising Star

Look at your policies, I am sure that recording is likely turned off for some users, while others are on.

Thank you, that's what we did to validate the behavior going forward. I understand that restrictions can only be implemented via Jump Policies, and my client doesn't have any configured; however, we left only one Group Policy in place to observe the behavior.

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