Trailblazer

Solved

PRA update stuck at 99%

Forum|Forum|1 year ago
March 14, 2025
7 replies
413 views

I am trying to update our PRA on-prem instance but it stuck at 99% for almost 3 hours now. What is solution for this? The screenshot is below:

Thank you!

Best answer by GloriaB

Hi @AndyH

If IP address is being used to access /appliance instead of Fully Qualified Domain Names (FQDN) with base 7.3.0 or higher installation the update gets stuck

This article may help:

Update to Base 7.3 or higher, stuck or not refreshing page when setting up Privileged Remote Access and Remote Support appliance

and

Can no longer access IP address after base upgrade - Error 404 The resource could not be found

Matthew Babatunde

Apprentice

I have been facing this issue is recent times as well. Updating the Remote Support appliance and will just got stuck. In my case, I updated the chrome browser and everything was sorted out.

Matthew Babatunde

Apprentice

@AndyH , i hope you did a back up of the appliance?

A

AndyHAuthor

Trailblazer

Thanks, Matthew,

No, I didn’t backup the appliance :(, it was a new installation. We just imported it to Hyper-V.

GloriaBAnswer

BeyondTrust Employee

Hi @AndyH

If IP address is being used to access /appliance instead of Fully Qualified Domain Names (FQDN) with base 7.3.0 or higher installation the update gets stuck

This article may help:

Update to Base 7.3 or higher, stuck or not refreshing page when setting up Privileged Remote Access and Remote Support appliance

and

Can no longer access IP address after base upgrade - Error 404 The resource could not be found

A

AndyHAuthor

Trailblazer

Oh, thank you, @GloriaB,

I did use IP address to run the update. Do you know how I could fix it? do I have to re-import the Appliance VM? Thanks,

GloriaB

BeyondTrust Employee

Hi @AndyH Did you get it sort it? You should be able to use the FQDN. You may need to set in the hosts file. Check out the workaround in the links above.

A

AndyHAuthor

Trailblazer

Thanks for asking, @GloriaB . I re-imported the virtual machine. It was new installation anyway. Thank you.

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