Hello, we have set up PRA web jump for multiple websites including some Cisco device GUIs. With Cisco DNA / Catalyst center website it is timing out. This website uses HTML tags that change for each page refresh. Based on the jump point logs , PRA successfully detects the tags for username, password and submit button but at the end it gives credential injection timed out error. We have the timeout set to max value of 30 seconds. PRA version is 23.1.2. If we select no credential the website opens fine as PRA web jump. I can log in by manually entering the password. The webpages before and after login are different\. (I see a KB that says it may timeout of URL doesnt chnage after password injection). I read in another post that the ‘inject credentials in current URL’ doesn’t work for web-jumps .

Is there any workaround method using PRA. Like RDP to a server , open browser and click on inject creds button. Or anything needs to be changed in web jump backend config on jump-point which can possibly extend the timeout to 60 seconds or more. 

This password is fetched from Passwordsafe. Also, it works for other websites.  (We don’t have RDS infrastructure)