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Trailblazer
January 27, 2025
Question

Unable to Create Jump Client Installer

  • January 27, 2025
  • 5 replies
  • 267 views

Hi, I am unable to create the jump client installer. I don’t see the option when going to Jump > Jump Client. Am I missing something?

 

 

    5 replies

    Apprentice
    January 28, 2025

    Do you have the administrator privilege in group policy?

    I am not sure if there is another permission that can be used or is needed.

     

    It states in the manual

    Jump Client Installer List

    This list shows all previously installed active Jump Client installers. Administrators and privileged users can view, download, delete, or
    extend Jump Client installers.

    samiAuthor
    Trailblazer
    January 28, 2025

    I am using the admin account with full privileges. From where can I download the Jump client?

    This is what all I see in the Jump Menu.

     

    Apprentice
    January 28, 2025

    Hi,

    It should be on that page next to “Jump Client Installer List”

    Assign another user administrative privileges and try with that account. I don’t think the built in default admin account can access this feature, admin also cannot login to the console.

     

     

    BeyondTrust Employee
    January 29, 2025

    @sami As an Admin,  you may not have the right Jump Item Roles to allow for Jump Client creation. Can you confirm what Jump Items Roles this admin account has been assigned.

    Rising Star
    January 29, 2025

    if you are an admin then you need to assign yourself a jump client ..  

    In  Access permission- Jump Technology  plz check on the jump client.   and let me know if it helped..