Trailblazer

Question

web jump session not working when proxy in use

Forum|Forum|9 months ago
October 26, 2025
5 replies
85 views

Hi

We have proxy enabled for external applications in jump point, the web jump is not working when proxy set manually in the system or when PAC is used. Any way to get this working? or is it a bug? is it in road map?

T

tdearman

BeyondTrust Employee

Can you confirm your installed PRA version?

https://beyondtrustcorp.service-now.com/kb_view.do?sysparm_article=KB0022438

Todd

S

SFAAuthor

Trailblazer

Can you confirm your installed PRA version?

https://beyondtrustcorp.service-now.com/kb_view.do?sysparm_article=KB0022438

Todd

24.1.3 , also it doesn't give the error mentioned in the KB, it navigates to the url but page is not showing.

S

SFAAuthor

Trailblazer

Can you confirm your installed PRA version?

https://beyondtrustcorp.service-now.com/kb_view.do?sysparm_article=KB0022438

Todd

24.1.3 , also it doesn't give the error mentioned in the KB, it navigates to the url but page is not showing.

support mentioned its not working because via web jump browser, the request is not being sent via the proxy mentioned in the jump point..

T

tdearman

BeyondTrust Employee

My recommendation is to open a support case since this appears to be break/fix or intended behavior.

Todd

S

SFAAuthor

Trailblazer

My recommendation is to open a support case since this appears to be break/fix or intended behavior.

Todd

yes had opened..they mentioned to have jumpoint without proxy ..but thats not a practical and secure solution

Badge Earners

Sign up

Login to the community