When you login to the identity portal (https://identity.beyondtrust.com/) you should see a few tiles, do you see BeyondTrust University among it? If not then raise a support case.

Hi Howard,

Thank you for the guidance. I logged in to the Identity Portal and I can see the BeyondTrust University tile, but I’m unable to access it as the page doesn’t open. Should I go ahead and raise a support case for this?

Hey ​@Sheikh Aziz  - yes, please open a case :) 

Hi Sheikh,

Try running your browser in incognito mode. You can also try clearing your browser's cache and cookies, but that didn't work for me. For the past two weeks, logging into BT University has only worked in incognito mode.

Hello Guy’s
Thank you very much everyone. With your guidance and support, I was able to get access to the BT University page. I really appreciate all of your help.