Apprentice

Solved

Unable to access BT University portal

5 replies
267 views

Hello Team,
How are you all? I’m unable to access the university page. Could anyone please guide me on what the issue might be and why I’m not able to connect to the university page?

Thanks.

H

HowardAnswer

BeyondTrust Employee

When you login to the identity portal (https://identity.beyondtrust.com/) you should see a few tiles, do you see BeyondTrust University among it? If not then raise a support case.

H

HowardAnswer

BeyondTrust Employee

When you login to the identity portal (https://identity.beyondtrust.com/) you should see a few tiles, do you see BeyondTrust University among it? If not then raise a support case.

S

Sheikh AzizAuthor

Apprentice

Hi Howard,

Thank you for the guidance. I logged in to the Identity Portal and I can see the BeyondTrust University tile, but I’m unable to access it as the page doesn’t open. Should I go ahead and raise a support case for this?

Sheikh Aziz Jr. Cyber Security Analyst

tclowater

BeyondTrust Employee

Hey @Sheikh Aziz - yes, please open a case :)

jacek.krecisz

Rising Star

Hi Sheikh,

Try running your browser in incognito mode. You can also try clearing your browser's cache and cookies, but that didn't work for me. For the past two weeks, logging into BT University has only worked in incognito mode.

Jack

S

Sheikh AzizAuthor

Apprentice

Hello Guy’s
Thank you very much everyone. With your guidance and support, I was able to get access to the BT University page. I really appreciate all of your help.

Sheikh Aziz Jr. Cyber Security Analyst

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