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Apprentice
Oct 10, 2024 1:25 PM UTC
Question

Support Console does not include Linux option

How to open a case for Endpoint Privilege Management for Linux (cloud)? The support Console includes only Mac & Windows option and there is no Linux option. 

    2 replies

    BeyondTrust Employee
    Oct 10, 2024 11:48 PM UTC

    There should be an option for “Privilege Management for Linux Cloud” -- do you have a screenshot of the options you see that are available?

     

    Otherwise if you need to open a case immediately, as long as you specify the product in your description, our Support technicians can route it to the appropriate team!

    postuserAuthor
    Apprentice
    Oct 11, 2024 4:13 AM UTC

    That option does not currently exist which is very surprising given the fact that the product was released in April of this year. A case is open with support and they channeled that to their ServiceNow team. Below is what I currently see