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Question

Support Console does not include Linux option

  • October 10, 2024
  • 2 replies
  • 143 views

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How to open a case for Endpoint Privilege Management for Linux (cloud)? The support Console includes only Mac & Windows option and there is no Linux option. 

2 replies

  • BeyondTrust Employee
  • October 10, 2024

There should be an option for “Privilege Management for Linux Cloud” -- do you have a screenshot of the options you see that are available?

 

Otherwise if you need to open a case immediately, as long as you specify the product in your description, our Support technicians can route it to the appropriate team!


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  • Author
  • Apprentice
  • October 11, 2024

That option does not currently exist which is very surprising given the fact that the product was released in April of this year. A case is open with support and they channeled that to their ServiceNow team. Below is what I currently see