Remote Support Labs is the new BeyondTrust community space dedicated to extending and evolving secure Remote Support. The idea is to bring together practical examples, shared experiments, and emerging patterns that help organizations work more efficiently, automate safely, and improve support outcomes.
Rather than providing finished solutions, Labs highlights areas where customers are actively building, testing, and refining ideas, creating a foundation for shared learning and innovation.
A Community Focused on Practical Extensions
Remote Support Labs will rely on artifacts that extend BeyondTrust Remote Support in real environments, including:
- Reusable scripts and special actions
- Endpoint automation concepts
- API-driven workflows
- Lightweight tools and integrations
The emphasis is on how teams approach problems, not on prescribing a single implementation path. Contributions are meant to inform, inspire, and encourage exploration, not define standards or best practices.
Canned Scripts as Starting Points
Canned scripts are often the first step toward automation. In many environments, they begin as simple shortcuts for common tasks or diagnostics.
Within Remote Support Labs, focus is placed on:
- How teams think about repeatable actions
- Ways scripts evolve over time
- Patterns for organizing and sharing script logic
Rather than offering exhaustive libraries, Labs highlights approaches that can be adapted and expanded based on local needs and constraints.
Rethinking Endpoint Automation
Endpoint automation introduces opportunities to move beyond individual commands toward more consistent outcomes.
Examples shared in Labs could revolve around:
- Reducing repetitive manual steps
- Increasing consistency across endpoints
- Embedding safe actions into everyday workflows
The intent is not to standardize automation strategies, but to surface design ideas and conceptual patterns that others can interpret and adapt.
Using APIs to Extend Workflows
APIs provide a way to connect Remote Support with broader IT ecosystems. In Remote Support Labs, API usage can be a means of:
- Integrating remote support with external systems
- Triggering actions based on events beyond the support session
- Exploring new workflow models that cross tool boundaries
These examples are intentionally high-level, encouraging teams to think about integration possibilities without prescribing architecture or usage models.
Early Exploration of AI-Assisted Development
Some contributions in Remote Support Labs may touch on the use of AI-generated code as a support mechanism for experimentation, such as:
- Generating starter code for scripts or API calls
- Accelerating prototyping and iteration
- Exploring variations without building from scratch
AI is treated as an assistive tool rather than an operational dependency, with emphasis on experimentation and learning rather than production automation.
Learning Through Patterns, Not Instructions
Remote Support Labs is not a documentation repository or training portal. It does not provide end-to-end instructions or fully supported solutions. It is meant to be a place to offer:
- Conceptual examples
- Design approaches
- Shared experiences
The value lies in recognizing transferable ideas and adapting them within each organization’s own technical, security, and operational context.
An Open Space for Exploration
Remote Support Labs exists to support curiosity and experimentation within the BeyondTrust community.
Whether teams are just beginning to automate or are already integrating Remote Support deeply into their environments, Labs hopes to provide a place to observe, contribute, and explore what others are building, without committing to a predefined path.
The destination is intentionally undefined. What emerges is shaped by the community itself. BeyondTrust may in turn use some of these ideas to influence the direction, roadmap, and timing of future product enhancements.
