Hi Merna,

Thank you for reaching out. Please submit a ticket through the Customer Portal to the BTU assignment group so we can ensure we have the correct email and account information to assist you effectively.

We’ll update the attendance accordingly and, in certain cases like this, can approve a third attempt. However, we strongly encourage all learners to adhere to cybersecurity best practices by accessing content exclusively on their personal work devices and accounts. This helps maintain the integrity and security of the training process while allowing good data governance.