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Hi all,
Has anyone else seen massive performance issues during logon with Agent Protection enabled (on Windows 11 endpoints in my case)?

I have a customer that has been seeing problems for a while, and I also got my own environment set up and running in the last week and see the same thing.

Basically, after a clean logon to the device (happening on multiple, not isolated to 1 or 2), it just takes forever to get a usable desktop. For me, it can take a minute or more for even the taskbar to show.

To test, I created an identical EPM policy to my production policy, but with AgentProtectionState=0. When I flick my machine over to the associated Computer Group it is responsive again during logon (reboot, log on; taskbar loads almost instantly, apps load, desktop responsive…. normal operation).

Running latest versions of agent and client (leveraging Package Manager for that and double-checked manually).

The customer that raised it has been having issues for several months, so I feel this is a semi-recent issue, but not something that was a problem say 4 months ago (at a guess).

I’ll get a case open with support but interested if anyone else has seen similar problems and has any ideas.

Thanks.

That to sounds like a ticket with BeyondTrust Support, I have not seen the issue but would be happy to test it out. I would need your version information for all components involved.

PM Client version:
PM Cloud Adapter version:
Windows 11 Version:

Then ensure that you have excluded other security products from touching the EPM Client. Could be a delay as they attempt to touch EPM with Agent protection turned on.

Procmon boot logs or Traceconfig boot process would be needed for support to validate the issue.

 


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