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has anyone gotten the new pmw 24.7 arm64 client installed? the same method weve been using to install pmw x64 msi results in 1603 error. thanks.

Yes, I have gotten that installed and working just as smooth as on regular windows.

Typically the 1603 is remnants from a failed installation attempt.
Clean up folders, and Registry and try again.

 


As well, if you’re running into errors, support is always a recommended path because it helps us see trends & gets you up and running right away. 


Support also has some scripts they can share with you to help locate and clean up those failed installation records that are causing the issue 🙂 I had a couple x86 and x64 machines that were being plagued with 1603 errors and I couldn’t figure out what was hanging them up. Amine and I were able to come up with a really good PowerShell script to do the work for us so we didn’t have to run manual commands. The last revision I saw worked both locally and remotely.

 

BT Tech Support team is always willing to dig in and find a way to help make lives easier for everyone :)


appreciate the feedback. case was opened first so just testing out the community as additional resource. its strange as this is freshly reset test device. no problem installing the adapter (saw this after first testing automated client/adapter from intune like our std x64 win32 app) and it shows the object in our console. but client had failed. dont see any avecto in the file ssytem (including new program files (arm) folder. will continue working with support.


We’ve added our first ARM64 devices to the service. It went pretty well.


I’m seeing the same issue. This is on brand new devices, so there are no remnants of an old install. Adapter installs fine, client fails with 1603. Sometimes rebooting and retrying resolves the problem, sometimes it does not. Trying to work out what the issue is, verbose MSI logging didn’t show me much. This is on Surface Laptop 7.


I’m seeing the same issue. This is on brand new devices, so there are no remnants of an old install. Adapter installs fine, client fails with 1603. Sometimes rebooting and retrying resolves the problem, sometimes it does not. Trying to work out what the issue is, verbose MSI logging didn’t show me much. This is on Surface Laptop 7.

 

If that is the case I would enable advanced MSI installer logs, and get BT support to run over those logs.

https://learn.microsoft.com/en-us/troubleshoot/windows-client/application-management/enable-windows-installer-logging

This will leave a default log in %temp% on the computer for the installation.


I think we might actually have a KB on this one.

If we don't then let me know and we will get one created, we should really have something for this given it's fairly common issue.


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