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Question

Block Rule Not Working

  • January 9, 2025
  • 1 reply
  • 173 views

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Hi Team,

 

"We have configured a policy in EPM-MAC to block the installation of unknown applications. However, when attempting to install an unknown application, the block action does not prevent standard users from proceeding with the installation. When we configure the policy to either 'Allow' or 'Request EPM Message,' it functions as expected, based on the action set (Allow/Request). The issue appears only for the 'Block' action within the application rule, as it is not being enforced properly."

Is their any suggestions why it is happening with the policy?

1 reply

James Allan
BeyondTrust Employee
  • BeyondTrust Employee
  • January 9, 2025

Hey Manasvi, there maybe some generic advice that people on the forum may be able to share with you, but without going into the specifics of your policy it will not be possible to easily pinpoint what’s happening.


Could I suggest opening a support ticket? I’m confident we’ll be able to figure out what the issue is!