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Hello! I see that driver exclusion does not support wildcards or folder paths and it needs full path of executable. There is idea but it is in Will Not Implement status. Just wanted to understand from community if you have came across this requirement. We have large number of endpoints with EPM W and have seen at least a few apps that have conflicts and need exclusions. msedgewebviewruntime has been a pain as it is located in 3 folders and folder names change at least once per month . Similary some other security tools that may require exclusions in EPM. some have folder paths that include version numbers , some have processes that are similar to PRA (random characters at the end). A lot of other security tools allow this control to admins

A little puzzled with the request, could you elaborate on the initial issue?
I would assume your are referring to DriveHookExclusions?

In my last 10+ environments and have had no need for exclusions for msedgewebviewruntime so could be related to something else, conflicts of 3rd party security software, miss match of token integrity issues policy etc.

I would raise a ticket with BT.


Hi ​@Jens Hansen Thank you for your reply. Yes it is driver hook exclusion. We have seen few Windows executable (ai.exe and msedgewebviewruntime) showing Windows  pop-ups that mention pghook.dll could not be verified. To resolve the issue immediately Support suggested to add the driver hook exclusions. Managed Hook exclusions didn’t resolve it. Tried different EPM W agents too. In crash dumps it shows pghook.dll as faulting module.  I see on other security vendor blogs (not in our environment) have faced the same issue for msedgewebview2 and suggested exclusions in respective tools.

Later we have seen it for msedge.exe as well. No pop-up but app crash.
Also zoom.exe started crashing too and the dumps indicate pghook.dll is causing it. After adding the driver hook exclusion in EPM the issue is gone.


My other posts for more details 

 

could you provide more details on “miss match of token integrity issues policy” . As you suggested, I will recreate issue/test by removing other security tools just in case to see if it is interaction issue. We do have exclusions for security tools in EPM as well as in those tools for EPM. (One of the tools has folder paths that change every update )

Thank you for your time


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